Privacy Policy

This Privacy Policy describes how DriveCH Vignettes ("we", "us", or "our") collects, uses, and discloses personal information when you visit, use, or make a purchase from our site and service. This policy explains your privacy rights and how the law protects you.

Data Controller

The data controller responsible for your personal data is DriveCH Vignettes, located at:
Rue du Rhône 114,
1004 Lausanne,
Switzerland.

Information We Collect

We collect personal information you provide directly to us when you use our service. This may include:
- Contact information such as your name, address, email address, and telephone number.
- Payment information, including payment card details or other financial information, processed securely through third-party payment gateways.
- Information about your rental vehicle or commercial vehicle details necessary for providing the vignette service.
- Information contained in your communications with us, including via live chat or email support.
- Account information, such as your username and password, if you create an account.

We also automatically collect certain information about your device and your use of our service when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and access times.

How We Use Your Information

We use the information we collect for various purposes, including:
- To provide, operate, and maintain our online platform and services.
- To process your transactions and fulfill your orders for vignettes.
- To manage your account and provide customer support, including via live chat.
- To communicate with you, including sending order confirmations, updates, and responding to your inquiries.
- To improve our services, website, and customer experience.
- To ensure the security and integrity of our service.
- To comply with legal obligations and regulatory requirements.

Legal Basis for Processing

We process your personal data based on the following legal grounds:
- The processing is necessary for the performance of a contract with you, such as providing the vignette service you request.
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for our legitimate interests (or those of a third party), provided your fundamental rights do not override those interests. This may include improving our service, preventing fraud, or ensuring network security.
- Where required, we may rely on your consent for specific processing activities, which you can withdraw at any time.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:
- With service providers who perform functions on our behalf, such as payment processors, website hosting providers, and customer support tools (like live chat providers). These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- With relevant authorities or third parties when required by law, court order, or other legal process.
- In connection with a merger, sale of company assets, or financing, where personal data may be transferred as a business asset.
- With your consent or at your direction.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. You also have the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Details about how we use these technologies and how you can manage them are typically provided in a separate Cookie Policy.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us.

Links to Other Websites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us by postal mail at:
DriveCH Vignettes
Rue du Rhône 114,
1004 Lausanne,
Switzerland.